Building effective telecommunication solutions for MTN
For 17 years, Itemate Solutions has proudly partnered with MTN, Africa's top telecommunications company. Our journey began in 2006, providing Point of Sale and Inventory Management solutions to MTN Ivory Coast. Since then, we've worked with MTN in Afghanistan, Cameroon, Ghana, Benin, and South Africa, fostering strong relationships along the way.
Our challenge was twofold: first, to redesign and build an enterprise solution that would deliver a world-class product to our clients, leveraging the latest technologies. Secondly, we had to execute this project in parallel with a major integration effort involving the migration from Oracle E-Business Suite to Oracle Fusion.
Through close collaboration between the Itemate Solutions Product and Project Teams, as well as strong partnerships with MTN, Oracle, TechMahindra, and other third-party entities, we successfully accomplished the completion of two significant parallel projects within a span of two years.
Between May 2022 and February 2023 the Phoenix POS and Oracle Fusion upgrades were implemented successfully in Cameroon, Benin and Ghana.
The rise of Phoenix
As part of the Boost Project which kicked off in late 2020, Itemate Solutions designed, built, and implemented Phoenix POS, our latest Point of Sale and Inventory Management solution. Our team worked closely with MTN Operating Company Teams, MTN Shared Services Hub (SSH) Team, TechMahindra, Oracle, and other third-party vendors to fully integrate our POS solution with Oracle Fusion. Our robust integrations manage real time and end-of-day Financial and Inventory synchronization between the in-country West Africa service centres and SSH in Johannesburg.
It has been a pleasure to work with MTN, with whom we have had a partnership since 2006, and we look forward to continuing our mutually successful relationship.
Phoenix POS Software: Our Clients' Review
MTN Survey Participants
*Review by MTN Cameroon and MTN Ghana Service Centre staff
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